We hope you are satisfied with the sofa from KRISTINE TRAILSIP LLC, but if you are not satisfied with your purchase, here is our return and refund policy:
- Return Request
Customers can request a return within 30 days of receiving the sofa.
Please ensure the sofa is unused and in its original packaging so we can resell it.
- Return Process
Please contact our customer service team via email or phone, providing your order number and reason for return. We will provide you with return authorization and guide you through the return process.
Returned items must be accompanied by the original invoice or proof of purchase.
1275 GOLF COURSE CIRCLE, BOUNTIFUL, UT 84010
- Shipping Costs
Unless the return is due to a quality issue or incorrect item sent, return shipping costs will be borne by the customer.
We recommend using a trackable shipping method to ensure the sofa is returned safely.
- Refund Processing
Once we receive the returned sofa and confirm it is in good condition, we will process the refund within 5-7 business days.
The refund will be returned to the original payment method. Refund processing time may be delayed depending on the bank and payment provider.